There are various teams across Visa who can help you. Details of the appropriate contacts for various topics are provided below.
For security reasons please do not provide card numbers in your email communications
Questions about your Visa card
Visa does not issue cards or set the terms and conditions for your card – this is done by our clients, the payment services providers. If you have a question or complaint about your Visa card account, you will need to contact your card issuer. For more information on who to contact, please see our dedicated information for cardholders.
Lost Visa cards
If you’ve lost your Visa card, then you’ll find a list of assistance telephone numbers on our I’ve lost my Visa card page.
Verified by Visa
We have a dedicated information site on Verified by Visa which will answer all your queries.
If you are a cardholder or merchant, and are unable to find the information you are looking for on this page or in our FAQs, please contact us.
Tel: +44 (0)20 7795 5777 (enquiries)
Please note that all consumer enquiries are handled by our Consumer Queries Team based in the United States of America.
To help us better assist you, please provide your card issuer’s name, country of card issuance and your card type (credit, debit, prepaid, etc.). Alternatively, simply provide the first 6 digits of your card number. For security reasons, please do not include full card numbers in your email communications.
Retailers and businesses
If you already accept Visa cards, and you have a query, you will need to contact the payment service provider which provides you with your Visa card acceptance services. If you want to start accepting Visa cards, you should discuss your needs with the payment service providers – perhaps make a start by asking your own bank. Advice and information for retailers and businesses is also available in our Receiving payments section.
If you are a journalist, you’ll find our list of press contacts in our Newsroom.
If you are a client (a financial institution or supplier) with an existing contract with Visa, please contact our Client Services department on your country-specific number, or e-mail us at firstname.lastname@example.org.
If you are interested in a career with Visa in Europe, please see our Careers information.
Read about Visa’s approach to corporate responsibility in Europe.
Visa Europe Services LLC is a company incorporated in Delaware USA, acting through its London branch (branch number BR007632) whose registered office is at 1 Sheldon Square, London W2 6TT
VAT Number: GB 840 111 776