Privacy & legal

In this Policy, "we" "us" or "our" means Visaeurope.com and its related sites. When you visit our web site, you may be providing your personal information to us. This policy sets out what information we will collect and what will do with that information.

We value your privacy and we want you to have the information you need to make your own decisions about your privacy.

i. Notice

What personal information we collect and how we use it:

When you visit the Visaeurope.com web site, we capture your Internet provider's domain name (e.g., 'aol.com'), your country and the paths taken as you move from page to page (i.e., your "click stream" activity).

Information we collect on Visaeurope.com may be used to enhance your use of this web site in ways such as these:

Arrange the web site in the most user-friendly way
Customise your browsing experience of this web site
Communicate special offers and featured items to you, if you choose to receive such notices
Respond to your question or suggestions

We may occasionally collect information from you if you send us an e-mail or otherwise voluntarily request information from us.

Please note that your information may be processed outside your country or region, but will always receive an adequate level of privacy protection.

Browsing and the use of cookies:

Visaeurope.com uses cookie technology as part of our web site's statistical reporting. A cookie is a small piece of information sent by a web site that is saved on your hard disk by your computer's browser. It holds information a site may need to personalise your experience (i.e., rotating images on the visaeurope.com home page) and to gather web site statistical data, such as which pages are visited, what is downloaded, the Internet provider's domain name and country that our visitors come from (e.g. 'aol.com,') and the addresses of sites visited immediately before, and after, coming to Visaeurope.com. The information in the cookies lets us trace your "click stream" activity (i.e., the paths taken by visitors to our site as they move from page to page.

We also use standard web server log files to help us count visitors and evaluate our site's technical capacity. We use this information to find out how many people visit Visaeurope.com, help us arrange the pages in the most user-friendly way, keep the site browser-friendly and to make our pages more useful to our visitors. We record information on site traffic but not information on individual visitors to our site.

To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

Surveys:

From time to time, Visaeurope.com may conduct surveys via our web site. If you choose to participate, we use your response to produce survey results and, sometimes, to publish those results in aggregate on the site. We will hold these responses only as anonymous statistics. We will never sell or rent such information to any third parties.

E-mail, mailing lists and other services:

When you send us an e-mail, we use your e-mail address to thank you for your comment and/or reply to your question. We will store your communication and our reply in case we correspond further. Beyond our initial reply, we will never use your e-mail address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use.

When you request information or other services via e-mail, we use your e-mail address and any other information you give us to provide you with the information or other services you requested until you ask us to stop (using the 'unsubscribe' instructions provided with each e-mail and/or on the site where you signed up and/or as we otherwise provide), or until the information or service is no longer available. We will not use your address or other information to provide you with any unsolicited message or information (unless that is part of the service you are requesting), nor will we share it with or sell, rent or lease it to any third party for such use.

We limit our collection of personal information to that which is relevant to the services we provide for you.

Linking to other sites:

Please remember that when you use a link to go from Visaeurope.com to another web site, the Visaeurope.com Site Rules and this privacy policy are no longer in effect. Your browsing and interaction on any other web site, including any site that has a link on Visaeurope.com, is subject to the rules and policies of that site. We encourage you to read the rules and policies of the sites you visit to further understand their procedures for collecting, using and disclosing personal information.

Our policy regarding sharing of information:

Our policy is simple: we never sell or rent your personal information to any third parties under any circumstances.

ii. Choice

How you can decide what communication you'll receive from us:

If you send us an e-mail or otherwise voluntarily choose to communicate with us, we may ask you if you want to receive periodic e-mail messages describing updates, new features or promotional offers related to this web site. We will only send you such updates if you give us your opt-in consent. You can choose to stop receiving this e-mail at any time. Simply follow the instructions included in your e-mail or send a reply stating your request.

If you do not explicitly choose to receive information e-mails, the only e-mail messages you will receive from Visaeurope.com will be to respond to e-mail inquiries that you send to us.

iii. Access

How to update or correct your personal information:

We ask that you keep us updated of any changes to the personal information you send us, so that we may keep it accurate. To modify or delete the personal information you give us upon registration, follow the instructions included in your e-mail, or send a reply stating your request, and we will make the requested changes. There is no charge for making such changes.

iv. Security

How we protect the security of your personal information:

The security of your personal information is very important to us and we are committed to protecting the information we collect. Visaeurope.com uses firewalls and has security measures in place at its physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our web site. Any third parties who process personal information on our behalf are bound by appropriate contractual obligations to privacy protections at least as strict as those in this policy.

v. Customer service and recourse

Changes to the Visaeurope.com privacy policy

Visaeurope.com reserves the right to change, modify or amend this policy at any time, but will not reduce the level of privacy protection contained herein. Please also read the Visaeurope.com Site Rules. Visa takes privacy matters very seriously and intends to stay at the forefront of privacy policy and data protection matters. We will occasionally update our privacy policy and we will post those updates on this page. You are responsible for revisiting this page to review our privacy policy updates.

How to contact Visaeurope.com:

Please note that whenever you submit any information to us in connection with any Visaeurope.com related service, you consent to us processing this information in the United States as necessary to provide the services in which you have requested.

If you have any questions, comments, criticisms or complaints about Visaeurope.com's privacy policy and/or the way it affects you, please feel free to e-mail us at enquiries.europe@visa.com