I've lost my Visa
If you’ve lost your Visa card, you can contact us or your bank - we can help you, wherever you are.
Lost Visa Travellers Cheques - if you've lost your Visa Travellers Cheques, please visit this page on the Visa Inc. website.
Where are you?
In your own country:
Call the bank or organisation that issued your Visa card. They’ll cancel your card, and arrange to send you a new one.
If you don’t know their number, call your country's telephone number from the list below.
Travelling abroad:
Call the Visa Global Card Assistance Service - see the list of toll-free telephone numbers below.
In some countries, callers might be charged fees when dialing these numbers from mobile or hotel telephones.
| Country | Contact number |
|---|---|
| Anguilla | 1-800-847-2911 |
| Antigua | 1-800-847-2911 |
| Argentina | 0800-666-0171 |
| Aruba | 800-1518 |
| Australia | 1-800-125-440 |
| Austria | 0800-200-288¨800-892-8134 |
| Bahamas | 1-800-847-2911 |
| Bahrain | 8000-006 |
| Barbados | 1-800-847-2911 |
| Belgium | 0800-1-8397 |
| Bermuda | 1-800-847-2911 |
| Bolivia | 800-10-0188 |
| Bonaire* | 001-800-847-2911 |
| Bosnia Herzegovina | 00-800-0010¨888-557-4457 |
| Brazil | 0800-891-3680 |
| British Virgin Islands | 1-800-847-2911 |
| Bulgaria | 00-800-0010¨888-557-4446 |
| Cambodia | 1-800-888-001¨888-710-7783 |
| Canada | 1-800-847-2911 |
| Cayman Islands | 1-800-847-2911 |
| Chile | 1230-020-2136 |
| China (South) | 10-800-110-2911 |
| China (North) | 10-800-711-2911 |
| Colombia | 01-800-912-5713 |
| Costa Rica | 0-800-011-0030 |
| Croatia | 0-800-220111¨866-654-0125 |
| Curacao* | 001-800-847-2911 |
| Czech Republic | 800-142-121 |
| Denmark | 80-010277 |
| Dominica | 1-800-847-2911 |
| Dominican Republic | 1-800-847-2911 |
| Egypt (Cairo only) | 2510-0200¨866-654-0128 |
| Egypt (outside Cairo) | 02-510-0200¨866-654-0128 |
| Estonia | 800-12001¨800-406-9982 |
| Finland | 0800-11-0057 |
| France | 0800-90-1179 |
| Germany | 0800-811-8440 |
| Gibraltar | 8800-877-3745966 |
| Greece | 00-800-11-638-0304 |
| Grenada | 1-800-847-2911 |
| Guam | 1-800-847-2911 |
| Guatemala | 1-800-999-0115 |
| Hong Kong | 800-96-7025 |
| Hungary | 06-800-17682 |
| India | 000-800-100-1219 |
| Indonesia | 001-803-1-933-6294 |
| Ireland, Republic of | 1-800-55-8002 |
| Israel | 1-80-941-1605 |
| Italy | 800-819-014 |
| Jamaica | 0-800-847-2911 |
| Japan | 00531-11-1555 |
| Jordan | 1-880-0000¨888-557-4442 |
| Kazakhstan | 8-800-121-4321¨888-557-4447 |
| Kenya | 866-654-0162 |
| Latvia | 8000-02288 |
| Lebanon (Beirut only) | 426-801¨866-654-0130 |
| Lebanon (outside Beirut) | 01-426-801¨866-654-0130 |
| Liechtenstein | 0800-89-4732 |
| Lithuania | 8-800-900-28¨800-406-9962 |
| Luxembourg | 0800-2012 |
| Malaysia | 1800-80-0159 |
| Mexico | 001-800-847-2911 |
| Macedonia | 99-800-4288¨888-557-4458 |
| Mauritius | 01-120¨866-654-0165 |
| Monaco | 0800-90-1179 |
| Montserrat | 1-800-847-2911 |
| Morocco | 002-11-0011¨866-654-0163 |
| Netherlands | 0800-022-3110 |
| Nevis | 1-800-847-2911 |
| New Zealand | 0800-44-3019 |
| Norway | 800-12052 |
| Panama | 001-800-111-0016 |
| Paraguay | 008-11-800¨800-599-1137 |
| Peru | 800-890-0623 |
| Philippines | 1-800-1-111-9015 |
| Poland | 0-0-800-111-1569 |
| Portugal | 800-8-11-824 |
| Puerto Rico | 1-800-847-2911 |
| Qatar | 0800-011-77¨888-557-4428 |
| Romania | 0808-03-4288¨888-557-4416 |
| Russia (Moscow and St. Petersburg only) | 363-2400¨866-654-0164 |
| Russia (outside Moscow/St. Petersburg) | 8-10-800-110-1011¨866-654-0164 |
| Saba* | 1-800-847-2911 |
| Saint Eustatius* | 1-800-847-2911 |
| Saint Kitts | 1-800-847-2911 |
| Saint Maarten* | 1-800-847-2911 |
| San Marino | 800-819-014 |
| Saudi Arabia | 1-800-10¨866-654-0129 |
| Senegal | 810-3072¨888-557-4451 |
| Singapore | 800-110-0344 |
| Slovakia | 0-800-000-101¨800-406-9970 |
| South Africa | 0800-990-475 |
| South Korea | 00798-11-908-8212 |
| Spain | 900-99-1124 |
| Sweden | 020-795-675 |
| Switzerland | 0800-89-4732 |
| Taiwan | 00801-10-3008 |
| Thailand | 001-800-11-535-0660 |
| Trinidad/Tobago | 1-800-847-2911 |
| Turkey | 00-800-13-535-0900 |
| Turks and Caicos | 0-1-800-847-2911 |
| United Arab Emirates | 0-800-121¨866-654-0112 |
| United Kingdom | 0800-89-1725 |
| United States | 1-800-847-2911 |
| Uruguay | 00-0411-940-7915 |
| US Virgin Islands | 1-800-847-2911 |
| Ukraine | 8-100-11¨888-557-4445 |
| Venezuela | 0800-1-002167 |
| Vietnam | 1-201-0288¨888-710-7781 |
Further information
You can tell us your lost or stolen card details, and we’ll arrange for your card to be cancelled.
The option for card replacement and emergency cash displacement will depend on which bank or organisation issued your card.
To assist our customer service, please have the following information on hand:
- The name of the bank or organisation that issued your card
- The country where it was issued to you
- The type of Visa card
- The 16-digit number on the card – it is vital that you have a record of this number, kept separate from your card
- Your name as it is printed on the card
- Your postal address
- Your home phone number
- How the card went missing
- Other personal details to confirm your identity
Have you received a suspicious email? Visit our