I've lost my Visa

If you’ve lost your Visa card, you can contact us or your bank - we can help you, wherever you are.

Lost Visa Travellers Cheques - if you've lost your Visa Travellers Cheques, please visit this page on the Visa Inc. website.

Where are you?

In your own country:
Call the bank or organisation that issued your Visa card. They’ll cancel your card, and arrange to send you a new one.

If you don’t know their number, call your country's telephone number from the list below.

Travelling abroad:
Call the Visa Global Card Assistance Service - see the list of toll-free telephone numbers below.

In some countries, callers might be charged fees when dialing these numbers from mobile or hotel telephones.

Country	Contact number
Anguilla	1-800-847-2911
Antigua	1-800-847-2911
Argentina	0800-666-0171
Aruba	800-1518
Australia	1-800-125-440
Austria	0800-200-288, await second dial tone and enter 800-892-8134
Bahamas	1-800-847-2911
Bahrain	8000-006
Barbados	1-800-847-2911
Belgium	0800-1-8397
Bermuda	1-800-847-2911
Bolivia	800-10-0188
Bonaire (Netherland Antilles)	001-800-847-2911
Bosnia Herzegovina	00-800-0010, await second dial tone and enter 888-557-4457
Brazil	0800-891-3680
British Virgin Islands	1-800-847-2911
Bulgaria	00-800-0010, await second dial tone and enter 888-557-4446
Cambodia	1-800-888-001, await second dial tone and enter 888-710-7783
Canada	1-800-847-2911
Cayman Islands	1-800-847-2911
Chile	1230-020-2136
China (South)	10-800-110-2911
China (North)	10-800-711-2911
Colombia	01-800-912-5713
Costa Rica	0-800-011-0030
Croatia	0-800-220111, await second dial tone and enter 866-654-0125
Curacao (Netherland Antilles)	001-800-847-2911
Czech Republic	800-142-121
Denmark	80-010277
Dominica	1-800-847-2911
Dominican Republic	1-800-847-2911
Egypt (Cairo only)	510-0200, await second dial tone and enter 866-654-0128
Egypt (outside Cairo)	02-510-0200, await second dial tone and enter 866-654-0128
Estonia	800-12001-800-406-9982
Finland	0800-11-0057
France	0800-90-1179
Germany	0800-811-8440
Gibraltar	8800-877-3745966
Greece	00-800-11-638-0304
Grenada	1-800-847-2911
Guam	1-800-847-2911
Guatemala	1-800-999-0115
Hong Kong	800-96-7025
Hungary	06-800-17682
India	Not yet available
Indonesia	001-803-1-933-6294
Ireland, Republic of	1-800-55-8002
Israel	1-800-941-1605
Italy	800-819-014
Jamaica	0-800-847-2911
Japan	00531-11-1555
Jordan	1-880-0000, await second dial tone and enter 888-557-4442
Kazakhstan	8-800-121-4321, await second dial tone and enter 888-557-4447
Kenya	866-654-0162
Korea, Republic of	00798-11-908-8212
Latvia	800-2131
Lebanon (Beirut only)	426-801, await second dial tone and enter 866-654-0130
Lebanon (outside Beirut)	01-426-801, await second dial tone and enter 866-654-0130
Liechtenstein	0800-89-4732
Lithuania	8-800-900-28-800-406-9962
Luxembourg	0800-2012
Malaysia	1800-80-0159
Mexico	001-800-847-2911
Macedonia	99-800-4288, await second dial tone and enter 888-557-4458
Mauritius	01-120, await second dial tone and enter 866-654-0165
Monaco	0800-90-1179
Montserrat	1-800-847-2911
Morocco	002-11-0011, await second dial tone and enter 866-654-0163
Netherlands	0800-022-3110
Nevis	1-800-847-2911
New Zealand	0800-44-3019
Norway	800-12052
Okinawa	00531-11-1555
Panama	001-800-111-0016
Paraguay	008-11-800, await second dial tone and enter 800-599-1137
Peru	800-890-0623
Philippines	1-800-1-111-9015
Poland	0-0-800-111-1569
Portugal	800-8-11-824
Puerto Rico	1-800-847-2911
Qatar	0800-011-77, await second dial tone and enter 888-557-4428
Romania	021-800-4288, await second dial tone and enter 888-557-4416
Russia (Moscow only)	755-5042, await second dial tone and enter 866-654-0164
Russia (St. Petersburg only)	325-5042, await second dial tone and enter 866-654-0164
Russia (outside Moscow/St. Petersburg)	8-10-800-110-1011-866-654-0164
Saba (Netherland Antilles)	1-800-847-2911
Saint Eustatius (Netherland Antilles)	1-800-847-2911
Saint Kitts/Nevis	1-800-847-2911
Saint Maarten (Netherland Antilles)	1-800-847-2911
San Marino	800-819-014
Saudi Arabia	1-800-10, await second dial tone and enter 866-654-0129
Senegal	810-3072-888-557-4451
Singapore	800-110-0344
Slovakia	0-800-000-101, await second dial tone and enter 800-406-9970
South Africa	0800-990-475
Spain	900-99-1124
Sweden	020-795-675
Switzerland	0800-89-4732
Taiwan	00801-10-3008
Thailand	001-800-11-535-0660
Trinidad/Tobago	1-800-847-2911
Turkey	00-800-13-535-0900
Turks and Caicos	0-1-800-847-2911
United Arab Emirates	0-800-121, await second dial tone and enter 866-654-0112
United Kingdom	0800-89-1725
United States	1-800-847-2911
Uruguay	00-0411-940-7915
US Virgin Islands	1-800-847-2911
Ukraine	8-100-11, await second dial tone and enter 888-557-4445
Venezuela	0800-1-002167
Vietnam	1-201-0288, await second dial tone and enter 888-710-7781

If your country is not listed, or if you experience difficulties using a toll-free number, please call +1 410 581 9994.

Further information

You can tell us your lost or stolen card details, and we’ll arrange for your card to be cancelled.

The option for card replacement and emergency cash displacement will depend on which bank or organisation issued your card.

To assist our customer service, please have the following information on hand:

• The name of the bank or organisation that issued your card
• The country where it was issued to you
• The type of Visa card
• The 16-digit number on the card – it is vital that you have a record of this number, kept separate from your card

It will also help if you can tell us some of these details:

• Your name as it is printed on the card
• Your postal address
• Your home phone number
• How the card went missing
• Other personal details to confirm your identity