Get cash safely

Here are some useful tips for whenever you're withdrawing cash from an Automated Teller Machine (ATM):

  • When you get to the ATM, have your Visa card ready to use.

  • Make sure you’re not overlooked by anyone who can see you key in your PIN.

  • Put your cash, card and receipt away immediately you’ve finished – don’t stand there counting the notes.

  • If the cash machine swallows your card or damages it, contact the bank of organisation that issued it to you straight away. They’ll arrange to replace it.

  • If strangers say they can help, say no.

  • Look around you, especially at night. If the cash machine is in a concealed place or poorly lit, use another one.

  • If the ATM is in a booth and you have to swipe your card to get in, don’t let strangers follow you.

  • If you drive to the cash machine, don’t leave keys or valuables in the car. Don’t leave the engine running.

  • If you use a drive-through cash machine, keep the car doors locked and the other windows closed.

  • Take your ATM receipts – check them against your monthly statements. It’s a good safeguard against fraud. And if you see a mistake, tell your bank so they can put it right.

  • Cover your hand when entering your PIN


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