Verified by Visa

Verified by Visa protects your card against unauthorised use and gives you peace of mind when shopping online.

Verified by Visa involves two quick steps to authenticate your purchase.

  • First you’ll see the personal message that you provided when you signed up for Verified by Visa and that only you and your bank know about. This lets you know that the security screen you’re seeing is genuine
  • Then you’ll be asked to enter your Verified by Visa password.

The Verified by Visa security screen will look like this:


Verified by Visa info graphic

Shop safely online

Even if you’re shopping on a website that isn’t offering Verified by Visa, there are some simple safeguards.

  • Shop with retailers you know or research them first to ensure they are reputable and reliable
  • Keep a record of your online transactions, and keep purchase confirmation emails
  • Check the website’s delivery and return policies to ensure unsatisfactory items can be replaced or refunded.
  • Look for key or lock at the bottom of your browser window and check the website address, which should begin https:// rather than http://
  • Make sure your browser and your computer's operating system software are up to date.

FAQs

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Why should I use Verified by Visa?

Verified by Visa protects your card against unauthorised transactions, giving you complete confidence when shopping online. Your Visa transaction will only be authorised when you supply your password.

Why do we need Verified by Visa? Hasn’t Visa been taking my security seriously before?

Visa has always made your security a top priority. Verified by Visa is an additional layer of security to give you total confidence when shopping online.

I was asked to sign up for Verified by Visa when I was in the middle of buying something online. Is this a scam?

Verified by Visa is an official Visa service, designed to give you extra protection and peace of mind when shopping online. You’ll be asked if you want to join Verified by Visa if you’re shopping at a web site which has signed up to the service and if your Visa card issuer supports it. If you decide to sign up, this will take place before your transaction is complete.

I’ve signed up. But how can I tell that I’m in a genuine Verified by Visa process and not part of a scam?

As part of the payment verification process, you will see a personal message that you provided when you signed up for Verified by Visa. Only you and your bank know what the message is so you can be confident you are in a genuine Verified by Visa process.

Which shopping web sites are signed up to Verified by Visa?

Visit our Go shopping page to see some of the big names in online shopping that use Verified by Visa.

What do I do if I forget my password?

If you forget your password you can easily reset it – the exact process will depend on your bank. In most cases, you will see a ‘Forgot your password?’ link. When you click the link, you’ll be asked for some information that you provided when you registered. Your password will then be securely and instantly reset and you’ll be able to carry on with your online transaction.

I’ve been sent an email by Verified by Visa asking me to update my details. Is this right?

Verified by Visa will never send you an email requesting you to update your details for any reason. If you get one of these emails, it is a scam and you should report it to your card issuer – the telephone number is on the back of your payment card