FAQs

Why should I use Verified by Visa?

Verified by Visa protects your card against unauthorised transactions, giving you complete confidence when shopping online. Your Visa transaction will only be authorised when you supply your password.

Why do we need Verified by Visa? Hasn’t Visa been taking my security seriously before?

Visa has always made your security a top priority. Verified by Visa is an additional layer of security to give you total confidence when shopping online.

I was asked to sign up for Verified by Visa when I was in the middle of buying something online. Is this a scam?

Verified by Visa is an official Visa service, designed to give you extra protection and peace of mind when shopping online. You’ll be asked if you want to join Verified by Visa if you’re shopping at a web site which has signed up to the service and if your Visa card issuer supports it. If you decide to sign up, this will take place before your transaction is complete.

I’m interested in signing up for Verified by Visa. What should I do?

You can join Verified by Visa if the bank or organisation that issued your Visa card offers it. Visit our Sign up page to find out if your card issuer offers Verified by Visa, and to sign up.

I’ve signed up. But how can I tell that I’m in a genuine Verified by Visa process and not part of a scam?

As part of the payment verification process, you will see a personal message that you provided when you signed up for Verified by Visa. Only you and your bank know what the message is so you can be confident you are in a genuine Verified by Visa process.

How do I use Verified by Visa?

Visit our How it works page to watch online demos and read more about how Verified by Visa works.

Which shopping web sites are signed up to Verified by Visa?

Visit our Go shopping page to see some of the big names in online shopping that use Verified by Visa.

What do I do if I forget my password?

If you forget your password you can easily reset it – the exact process will depend on your bank. In most cases, you will see a ‘Forgot your password?’ link. When you click the link, you’ll be asked for some information that you provided when you registered. Your password will then be securely and instantly reset and you’ll be able to carry on with your online transaction.

I’ve been sent an email by Verified by Visa asking me to update my details. Is this right?

Verified by Visa will never send you an email requesting you to update your details for any reason. If you get one of these emails, it is a scam and you should report it to your card issuer – the telephone number is on the back of your payment card.

I’m an online retailer. How can Verified by Visa help me?

Visit our Retailers section for information on Verified by Visa for retailers.