Lost your Visa card?

If you’ve lost your Visa card, contact Visa or your bank. We’re here to help you, wherever you are.

If you’re in your own country

Call the bank or organisation that issued your Visa card. They’ll cancel your card and arrange to send you a new one.

If you’re abroad

Call the Visa Global Card Assistance Service. See the list of toll-free telephone numbers below.  If you have difficulty with any of these local numbers, try the United States office (listed below). 

Getting in touch

The option for card replacement and emergency cash displacement will depend on which bank or organisation issued your card. To assist our customer service teams please have the following information on hand when you get in touch:

  • The name of the bank or organisation that issued your card
  • The country where it was issued to you
  • The type of Visa card
  • The 16-digit number on the card – it is vital that you have a record of this number, kept separate from your card
It will also help if you can tell us some of these details:
  • Your name as it is printed on the card
  • Your postal address
  • Your home phone number
  • How the card went missing
  • Other personal details to confirm your identity.

If you’ve lost Visa Travellers Cheques

If you've lost your Visa Travellers Cheques, please visit the dedicated page on the Visa Inc. website.

Visa Global Card Assistance Service contacts

Cardholders travelling in any of the following countries can report their Visa cards lost/stolen and request emergency services by using the following toll-free numbers. (Callers in certain countries dialling these numbers including the collect number from mobile or hotel phones might be charged fees. This is beyond Visa’s control).

If the country you are in is not listed, or if you experience difficulties using any of the toll-free numbers; please call collect at +1-303-967-1096 (Collect calls are placed using the local operator).

Support is available in a range of languages.

Country Contact number
Anguilla 1-800-847-2911
Antigua 1-800-847-2911
Argentina 0800-666-0171
Aruba 800-1518
Australia 1-800-125-440
Austria 0800-200-288, await second dial tone and enter 800-892-8134
Bahamas 1-800-847-2911
Bahrain 8000-006
Barbados 1-800-847-2911
Belgium 0800-1-8397
Belize 811 or 511, await second dial tone and enter 800-847-2911
Bermuda 1-800-847-2911
Bolivia 800-10-0188
Bonaire 001-800-847-2911
Brazil 0800-891-3680
British Virgin Islands 1-800-847-2911
Bulgaria 00-800-0010, await second dial tone and enter 888-557-4446
Cambodia 1-800-881-001, await second dial tone and enter 888-710-7783
Canada 1-800-847-2911
Cayman Islands 1-800-847-2911
Chile 1230-020-2136
China (South) 10-800-110-2911
China (North) 10-800-711-2911
Colombia 01-800-912-5713
Costa Rica 0-800-011-0030
Croatia 0-800-220111, await second dial tone and enter 866-654-0125
Curacao 001-800-847-2911
Czech Republic 800-142-121
Denmark 80-010277
Dominica 1-800-847-2911
Dominican Republic 1-800-847-2911
Egypt (Cairo only) 2510-0200, await second dial tone and enter 866-654-0128
Egypt (outside Cairo) 02-2510-0200, await second dial tone and enter 866-654-0128
Estonia 800-12001, await second dial tone and enter 800-406-9982
Finland 0800-11-0057
France 0800-90-1179
Germany 0800-811-8440
Gibraltar 8800-877-3745966
Greece 00-800-11-638-0304
Grenada 1-800-847-2911
Guam 1-800-847-2911
Guatemala 1-800-999-0115
Honduras 800 0123, await second dial tone and enter 800-847-2911
Hong Kong 800-96-7025
Hungary 06-800-17682
India 000-800-100-1219
Indonesia 001-803-1-933-6294
Ireland, Republic of 1-800-55-8002
Israel 1-80-941-1605
Italy 800-819-014
Jamaica 0-800-847-2911
Japan 00531-11-1555
Jordan 1-880-0000, await second dial tone and enter 888-557-4442
Kazakhstan 8-800-121-4321, await second dial tone and enter 888-557-4447
Kenya 866-654-0162
Latvia 8000-02288
Lebanon 01-426-801, await second dial tone and enter 866-654-0130
Liechtenstein 0800-89-4732
Luxembourg 08002-2012
Malaysia 1800-80-0159
Mexico 001-800-847-2911
Macedonia 0800-94288, await second dial tone and enter 888-557-4458
Mauritius 01-120, await second dial tone and enter 866-654-0165
Monaco 0800-90-1179
Montserrat 1-800-847-2911
Morocco 002-11-0011, await second dial tone and enter 866-654-0163
Netherlands 0800-022-3110
Nevis 1-800-847-2911
New Zealand 0800-44-3019
Norway 800-12052
Panama 001-800-111-0016
Paraguay 008-11-800, await second dial tone and enter 800-599-1137
Peru 800-890-0623
Philippines 1-800-1-111-9015
Poland 0-0-800-111-1569
Portugal 800-8-11-824
Puerto Rico 1-800-847-2911
Romania 0808-03-4288, await second dial tone and enter 888-557-4416
Russia (Moscow and St. Petersburg only) 363-2400, await second dial tone and enter 866-654-0164
Russia (outside Moscow/St. Petersburg) 8-10-800-110-1011, await second dial tone and enter 866-654-0164
Saba 1-800-847-2911
Saint Eustatius 1-800-847-2911
Saint Kitts 1-800-847-2911
Saint Lucia 1-800-238-5517
Saint Maarten 1-800-847-2911
San Marino 800-819-014
Saudi Arabia 1-800-10, await second dial tone and enter 866-654-0129
Senegal 800-103-072 , await second dial tone and enter 888-557-4451
Singapore 800-110-0344
Slovakia 0-800-000-101, await second dial tone and enter 800-406-9970
South Africa 0800-990-475
South Korea 007-981-190-88212
Spain 900-99-1124
Sweden 020-795-675
Switzerland 0800-89-4732
Taiwan 00801-10-3008
Thailand 001-800-11-535-0660
Trinidad/Tobago 1-800-847-2911
Turkey 00-800-13-535-0900
Turks and Caicos 0-1-800-847-2911
United Arab Emirates 8000-121, await second dial tone and enter 866-654-0112
United Kingdom 0800-89-1725
United States 1-800-847-2911, collect accepted from landline calls only
Uruguay 00-0411-940-7915
US Virgin Islands 1-800-847-2911
Ukraine 0-00-11, await second dial tone and enter 888-557-4451
Venezuela 0800-1-002167
Vietnam 1-201-0288, await second dial tone and enter 888-710-7781
Any other countries +1 303 967 1096, collect accepted from landline calls only

Visa Europe Annual Report 2013

Enabling new commerce and delivering growth

View the Annual
Report