Businesses & retailers

• About Visa
• Businesses
• Retailers and merchants
  • Accepting Visa
  • Security
    • Handling Visa payments
      • Face-to-face sales
        • Recognising valid Visa cards
        • Card handling procedures
      • Card-not-present sales
    • Minimising fraud
    • Payment security
  • Innovation
  • How it works
  • Training your staff
• Merchant Agents
• Payment security

Card handling procedures

It’s important that you and your staff are able to process card payments quickly and efficiently. Our step-by-step guide explains how to accept all types of Visa cards – chip and magnetic stripe.

What to do when the customer wants to pay by Visa

Depending on your point-of-sale facilities, either you or the customer will handle the Visa card. The following process assumes that you handle the card.

1. Check the customer agrees with the transaction total.
2. Insert or swipe the card in the reader and follow the prompts on the screen.
3. Ask the customer to enter their PIN or sign the receipt. Remove the card from the terminal when prompted to do so
4. Return the card to the customer, along with their copy of the receipt

More information

Contact your acquiring bank for more information about card-handling procedures, training and education material.