Resolving a transaction dispute
When a cardholder is not happy with a
transaction made on a Visa card, they may choose to query or
dispute the transaction with the retailer or merchant.
If a query or dispute cannot be resolved by the retailer or
merchant, then the cardholder can contact their card issuer to seek
information about what they should do next.
In line with the requirements and circumstances set out in
Visa’s rules and regulations, the cardholder may request that their
card issuer takes up the dispute and seeks financial redress on
their behalf.
Disputes may happen for a number of reasons, such as a
cardholder receiving goods that were not supplied as specified by
the retailer, or the transaction being processed more than
once.
Retailers and merchants can minimise disputed transaction
situations and avoid unnecessary costs to their business by
following good card acceptance practice.
More information
Contact your acquiring bank for more information and guidance on
how to prevent disputed transactions.