Rules and regulations
Our set of rules and regulations allow those
who accept Visa, as well as other parties, to understand their
rights and responsibilities. They help to ensure Visa
payments remain preferred and trusted.
Our operating regulations are mandatory internal requirements
for Visa card issuing banks and acquiring banks. They're
organised in geographic and business sectors.
For example, international operating regulations govern
worldwide issues while Visa Europe operating regulations cover
issues relevant to Europe. Visa members in individual countries
also need to adhere to national regulations.
What this means for you
As a retailer or merchant, you're obliged to conform to Visa
acquirer rules and regulations. Your acquiring bank may also have
rules of its own. Our rules and regulations include:
- How and where you can use the Visa sign
- Which cards you can accept
- How to carry out transactions properly
- Security measures that must be put in place
- Use of cardholder information
- Rules for specific retail sectors and channels such as online,
mail or telephone payments
- Your payment guarantee
- Your acquiring bank’s obligations
- How disputed transactions or chargebacks are
handled.