Contact us
There are various teams across Visa Europe and
more than 4,000 members that can help you. Details of the
appropriate contacts for various topics are provided below.
Questions about your Visa card
Visa does not issue cards or set the terms and conditions for
your card – this is done by our members. If you have a question or
complaint about your Visa card account, you will need to contact
your card issuer. Please see our dedicated information for cardholders.
Lost Visa cards
If you’ve lost your Visa card, then you’ll find a list of
assistance telephone numbers on our I’ve lost
my Visa page.
Verified by Visa
We have a dedicated information site on Verified by Visa which
will answer all your queries.
General enquiries
If you are unable to find the information you are looking for on
this page or in our
FAQs, please contact us.
Cardholder, retailer or business enquiries – Monday to Friday,
08.30 to 17.00 GMT (except for UK public holidays, when our offices
are closed)
E-mail: enquiries.europe@visa.com
Tel: +44 (0)20 7795 5777 (enquiries)
Tel: +44 (0)20 7937 8111 (switchboard)
Please note that calls may be recorded for training and quality
purposes. From time to time we may also use your information to
contact you for quality assurance.
Retailers and businesses
If you already accept Visa cards, and you have a query, you will
need to contact the payment service provider which provides you
with your Visa card acceptance services. If you want to start
accepting Visa cards, you should discuss your needs with the
payment service providers – perhaps make a start by asking your own
bank. Advice and information for retailers and businesses is also
available in our Businesses
and retailers section.
Journalist enquiries
If you are a journalist, you’ll find our list of press contacts
in our Newsroom.
Members
If you are a Visa Europe member, please contact Visa Europe
Customer Support on your country specific number, or e-mail us at
customersupport@visa.com.
Fraudulent emails
If you receive an e-mail claiming to come from your bank, or
anyone else, requesting personal information, do not provide the
details – the e-mail could be fraudulent. Instead, contact your
card issuer to determine whether or not the e-mail was from them.
Please be aware that Visa Europe never contacts cardholders
directly by phone or e-mail requesting personal information
relating to your Visa card. For further information, please visit
our Fraudulent e-mails and websites page.
Jobseekers
If you are interested in a career with Visa Europe, please see
our Careers
information
Corporate responsibility
Read about Visa Europe’s approach to corporate
responsibility.