Contact Us

There are various teams across Visa Europe that can help you. Details of the appropriate contacts for various topics are provided below.

For security reasons please do not provide card numbers in your email communications

Questions about your Visa card

Visa does not issue cards or set the terms and conditions for your card – this is done by our members. If you have a question or complaint about your Visa card account, you will need to contact your card issuer. Please see our dedicated information for cardholders.

Lost Visa cards

If you’ve lost your Visa card, then you’ll find a list of assistance telephone numbers on our I’ve lost my Visa card page.

Verified by Visa

We have a dedicated information site on Verified by Visa which will answer all your queries.


Visa Personal Payments

If you have a question relating to a problem with a Visa Personal Payment, please contact your card issuer or the person who sent you the money.

If you have a question relating to using the Visa Personal Payments service then you can email Visa at vpp@visa.com. For security reasons, please do not include your mobile phone number, your card number or any of the payment details in your email.

General enquiries

If you are unable to find the information you are looking for on this page or in our FAQs, please contact us.

Tel: +44 (0)20 7795 5777 (enquiries)
Tel: +44 (0)20 7937 8111 (switchboard)
E-mail: enquiries.europe@visa.com

Please note that all consumer enquiries are handled by our Consumer Queries Team based in the United States of America.

To help us better assist you, please provide your card issuer’s name, country of card issuance and your card type (credit, debit, prepaid, etc.). Alternatively, simply provide the first 6 digits of your card number. For security reasons, please do not include full card numbers in your email communications.

Retailers and businesses

If you already accept Visa cards, and you have a query, you will need to contact the payment service provider which provides you with your Visa card acceptance services. If you want to start accepting Visa cards, you should discuss your needs with the payment service providers – perhaps make a start by asking your own bank. Advice and information for retailers and businesses is also available in our Receiving payments section.

Journalist enquiries

If you are a journalist, you’ll find our list of press contacts in our Newsroom.

Members

If you are a Visa Europe member, please contact Visa Europe Customer Support on your country specific number, or e-mail us at customersupport@visa.com.

Jobseekers

If you are interested in a career with Visa Europe, please see our Careers information.

Corporate responsibility

Read about Visa Europe’s approach to corporate responsibility.

Company information

Visa Europe Services Inc. is a company incorporated in Delaware USA, acting through its London branch (branch number BR007632) whose registered office is at 1 Sheldon Square, London W2 6TT

VAT Number: GB 840 111 776